Problem:

Clients often transfer funds via EasyPaisa, JazzCash, or direct bank transfer, but notice their invoice still says "Unpaid" and their hosting or domain status remains "Pending". This happens because manual payment gateways do not automatically sync with the billing system to update the order status.

Step-by-Step Solution:

Step 1—Complete Your Payment:

Transfer the exact invoice amount using your preferred manual payment method (EasyPaisa, JazzCash, or Bank Transfer) to the official account details provided on your invoice.

Step 2—Save Your Proof of Payment:

As soon as the transfer is successful, take a clear screenshot of the payment receipt. Make sure the Transaction ID (Trx ID), date, and transferred amount are clearly visible.

Step 3—Log in to Your Client Area:

Go to our website and log in to your Client Area dashboard.

Step 4—Open a Support Ticket:

Navigate to the Support section and open a new support ticket. You can also reply to an existing ticket if you already have one open for this specific invoice.

Step 5—Submit Your Payment Details:

In the ticket, mention your Invoice Number or Order Number. Attach the screenshot of your payment receipt to the ticket. If you cannot attach a screenshot, clearly type the Transaction ID (Trx ID) in the message body.

Step 6—Await Manual Verification:

Once you submit the ticket, our support team will manually verify the payment. Once verified, your invoice will be marked as "Paid," and your domain or hosting services will be activated.