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We offer a 30-day money-back guarantee on annual hosting plans and longer subscriptions to ensure your complete satisfaction. Monthly plans are not eligible for refunds.
Refunds are only available for annual subscriptions or longer. Monthly plans are not eligible for refunds under any circumstances. Refund requests for eligible plans must be submitted within 30 days of the initial purchase date.
Refunds are applicable when our services do not meet the advertised specifications or when technical issues cannot be resolved by our support team within a reasonable timeframe.
If your hosting package included a free domain name, the domain's list price will be deducted from your refund amount. The list price is based on our current domain pricing without any promotional discounts.
Contact our support team through your client area, email, or support ticket system to initiate the refund process.
Our team will review your request and verify eligibility based on our refund policy terms and conditions.
Approved refunds are processed within 7-10 business days. The refund amount will be credited to your HostCry wallet for future purchases.
All approved refunds are credited to your HostCry wallet, which can be used for future purchases of any HostCry services including hosting, domains, and add-ons.
The minimum refund processing time is 7 business days from the date of approval.
Refunds are only processed when technical issues cannot be resolved by our support team or when the issue is determined to be on our end.
Requesting a refund will result in the immediate cancellation of the associated service and removal of all data.
Our support team is here to assist you with any questions about our refund policy or to help process your refund request.
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No, monthly hosting plans are not eligible for refunds under any circumstances. Our 30-day money-back guarantee only applies to annual subscriptions and longer-term plans.
Approved refunds are processed within 7-10 business days and credited to your HostCry wallet. The minimum processing time is 7 business days from the date of approval.
No, domain name registrations are not eligible for refunds under any circumstances. However, if your hosting package included a free domain, its value will be deducted from your hosting refund.
Once a refund is approved and processed, your hosting service will be cancelled and all associated data will be permanently removed. Please ensure you have backed up any important data before requesting a refund.
Yes, your HostCry wallet credit can be used for any of our services including web hosting, domain registrations, SSL certificates, and other add-on services. The credit never expires.
We always try to resolve technical issues first before processing refunds. Our support team will work with you to fix any problems. Refunds are only processed when issues cannot be resolved or are determined to be on our end.